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The New York Times piled some fairly harmful media attention on JC Penney over the weekend by questioning how the behemoth U.S. retailer was able to consistently turn up first in line on Google’s search results for a large number of seemingly unrelated keywords. From “bedding” to “blue jeans,” the JC Penney name popped up as the top spot inGoogle, which prompted the Times investigation.
What the newspaper suggested was that Penney’s was employing “black hat” search engine optimization techniques, which I and others — including Google — consider cheating.
I’d be willing to wager that one red flag prompting closer inspection was a Times Google search for the term “Samsonite carry-on luggage” which ranked Penney’s website ahead of Samsonite’s own home page. How on earth is that possible? The newspaper’s research also turned up links to Penney’s women’s dresses on sites that primarily focused on dogs, disease, diamond-bit drills, online games, travel and snoring.
So how did Penney’s accomplish such prime search engine results? In the case of Google, its search engines judge the importance of a website partially by the number of links that come into the site, as well as the quality of those links. In other words, if your motorcycle repair shop has six links coming into it and your competition has 60, the competing business should — quite logically — rank higher in Google’s search results for the search word “motorcycle.” Read the rest of this entry »